Summary: In this Article, you’ll get to read about —
As an ‘AT&T Mail’ account user, you might have been frustrated due to encountering issues and errors with your ‘AT&T’ webmail account, right? Well, it’s because like every email domain, AT&T also time and again encounters problems with its email service that needs an effective troubleshooting guide to fix them. So, considering that, we’ve come out with this following blog containing a comprehensive guide on how AT&T users can deal with ‘ATT email account not working issue.’
This broad issue includes a range of following common AT&T email account not working problems—
- ATT email not loading properly.
- Not able to send or receive ATT emails.
- ATT account not responding or opening.
- Server of ATT email service is down
- The ATT email login page is loading slowly.
- Unable to download and/or open ATT email attachments.
- ATT email account password not working.
- The ATT email account got hacked.
- Not working ATT Mail properly on email clients of different devices such as ‘Android, iPhone, Windows or Mac.’
- Forgotten Username or Password of ATT email account.
- Interference or Blockade of Security programs with ATT email service.
- Can’t sign in to an ATT email account.
- Compromised ATT email account & etc.
However, no matter what type of ‘AT&T email account problem’ you’ve encountered, luckily you can fix the same easily by trying out some of the most recent troubleshooting solutions of AT&T email problems 2020 that we’ve mentioned today in this blog. So, without wasting any further time, let’s get enlighten yourself about them—
Part 1: Solutions to Fix Problems Related to ATT Email Account’s Settings
There is no doubt that the settings of an email account play a very important role in its better functioning. Wrong or even a minor change in the email settings can make you experience a lot of AT&T email account problems. So, it’s important to review your ATT account’s email settings whenever you’re facing an ‘AT&T email is not working issue.’ Having said that, here are some of the simplest solutions to try fixing problems related to ATT email account settings:
SOLUTION 1: AVOID EXCEEDING THE ATTACHMENT’S SIZE-LIMIT—
At times, you find yourself unable to send emails from your AT&T email account, and you wonder why? Well, it may be because you’ve exceeded the maximum size-limit of your ATT email attachment. Those who don’t know ATT provides a total size limit of 25 MB. So, you can consider checking whether you’ve exceeded the maximum size-limit or not. And, in case if yes then, remember to send your ATT emails within the size limit because as said, ATT doesn’t allow you to send emails until and unless you remain within the 25 MB size-limit.
SOLUTION 2: DELETE ANY UNNECESSARILY CREATED AT&T EMAIL ACCOUNT FILTER—
In addition to the size limit, it is also important to check the spam folder of your account to find out whether the same are stored there or not. It’s because sometimes, you mistakenly create an unnecessary filter in your ATT email account that redirects your important primary emails to the spam folder. Therefore, if you are not receiving ATT emails, check for any such unnecessary filter in your ATT email account that requires immediate deletion to fix the encountered problem.
SOLUTION 3: FREE SOME EMAIL SPACE—
Next, it is quite possible that, if you have been using your AT&T email account for a very long period of time then, you may have not left with enough space to send or receive a new email. This minor problem of insufficient space in your AT&T email account can create serious problems like not being able to send or receive AT&T emails. So, the best way to deal with such a problem is that you can try deleting all the unwanted emails of your ATT account to free up some email space for receiving and sending the emails, again.
SOLUTION 4: CHECK EMAIL ADDRESSES CAREFULLY—
On receiving Failed Email Delivery or Problem Found –Email Not Sent message for the email that you’ve sent from your ATT account, you should carefully check the email address of the recipient to whom you’re trying to send the email. It’s because even a minor spelling mistake in the email address of a recipient leads to the failed delivery of your sent email. So, in order to let your AT&T account successfully send emails, make sure you avoid spelling mistakes by carefully checking email addresses right before sending emails.
SOLUTION 5: UNBLOCK THE BLOCKED ADDRESSES—
Similarly, you must also ensure that the recipient or sender’s email address has not been blocked by you. If so then, immediately navigate from ‘ATT Mail Settings’ to ‘Junk Mail’ folder and there, click on the ‘Block Recipients Folder’ to unblock the blocked addresses from the blacklist.
SOLUTION 6: LOG-OUT AND LOG-IN TO YOUR AT&T ACCOUNT—
Though sounds outmoded, logging out of your account and then, logging-in back to the same, is considered as one of the tried and tested solutions to reinstate the proper functioning of your AT&T email account when you experience the not working issue within the same.
Part 2: Solutions to Fix Problems Related to AT&T Email Server and Configuration Settings
The network outage of your ATT email service and incorrect or wrong configuration settings of the same are the other vital reasons why users may encounter AT&T email not working issues. So, to deal with these suspected reasons, try-out these solutions:
SOLUTION 1: CHECK YOUR AT&T EMAIL SERVER—
Regardless of the nature of the problem, question yourself ‘Is ATT.net email down?’ and then, simply check about the status of either Yahoo or ATT domain by visiting any of the given websites from the web browser of your respective device:
Well, this is to be done because with a down or crashed server, you cannot perform any activity using your ATT email account. So, in case, if the result indicates ‘Network Outage of AT&T Email Server’ then, wait till AT&T itself fixes the down-server issue and starts operating perfectly fine again.
SOLUTION 2: VERIFY AT&T CONFIGURATION SERVER SETTINGS—
While adding up your AT&T email account in your preferred email client, it is necessary to use the correct AT&T server settings otherwise; you’re bound to experience AT&T not working problems in an email client program. So, in case your ATT email is not working with your respective computer or mobile’s email client, make sure whether you’ve used the right configuration settings or not by matching them with the below-mentioned correct ones. If required, adjust and update the settings on your respective device to get rid of the encountered issue:
- For Computer Email Client: If AT&T email is not working with Outlook on computer then, following ATT email server settings of either IMAP or POP should be verified for configuration of ATT email account on computer —
| Server Settings for IMAP Account Type: | Server Settings for POP Account Type: |
| Incoming E-mail Server: imap.mail.att.net Incoming Port: 993 Outgoing Email Server: smtp.mail.att.net Outgoing Port: 465 or 587 | Incoming E-mail Server: inbound.att.net Incoming Port: 995 Outgoing Email Server: outbound.att.net Outgoing Port: 465 or 587 |
- For iPhone Email Client: If AT&T email is not working on iPhone then, following ATT email server settings of either IMAP or POP should be verified for configuration of ATT email account on iPhone—
| Server Settings for IMAP Account Type: | Server Settings for POP Account Type: |
| Incoming E-mail Server: imap.mail.att.net Incoming Port: 993 Outgoing Email Server: smtp.mail.att.net Outgoing Port: 465 or 583 | Incoming E-mail Server: inbound.att.net Incoming Port: 995 Outgoing Email Server: outbound.att.net Outgoing Port: 465 or 583 |
- For Android Email Client: If AT&T email is not working on Android then, following ATT email server settings of either IMAP or POP should be verified for configuration of ATT email account on Android—
| Server Settings for IMAP Account Type: | Server Settings for POP Account Type: |
| Incoming E-mail Server: mail.yahoo.com Incoming Port: 993 Outgoing Email Server: mail.yahoo.com Outgoing Port: 465 or 587 | Incoming E-mail Server: pop.att.yahoo.com Incoming Port: 995 Outgoing Email Server: smtp.att.yahoo.com Outgoing Port: 465 or 587 |
Part 3: Solutions to Fix Problems of Internet Connectivity Related Issues
Of course, even a minor network problem can stop your email account from functioning. Thus, it is necessary to find out whether your device’s internet connection has enough signal and strength to let your AT&T email account work smoothly. Well, unfortunately if not then, here’s what you can do to fix internet connection related issues:
SOLUTION 1: CONNECT TO A STRONG AND SECURE INTERNET CONNECTION—
As the bad internet connection is one of the root causes that stops your AT&T email account from working, you have to properly connect your respective ‘Android, iPhone, Windows or Mac’ device to a strong Wi-Fi network connection. However, if Wi-Fi is not available in case of mobile devices then, make sure to activate your data plan.
SOLUTION 2: RESET YOUR INTERNET SETTINGS—
However, if that’s not enough then, you should immediately reset your current network and reconnect your respective device to a (new) secure, steady and high-speed internet connection network. Or else, you can consider changing your network server to Google DNS.
Part 4: Solutions to Fix Problems of Browser Related Issues
You might be clueless that even your respective device’s web browser that you regularly used to access your ATT.net email account acts as a culprit behind why you’ve encountered problems related to AT&T account not working issues. To be precise, your obsolete, outdated web browser or some programs like the ‘Browser add-ons’ might prevent your AT&T email account from working, and thus, the following are the best ways to fix the problem of browser related issues:
SOLUTION 1: OPTIMIZE YOUR PREFERRED WEB BROWSER—
To optimize your preferred web browser, you need to clear its old cookies, caches, bookmarks and browsing history via ‘Browser’s Settings > Privacy and Security Tab > Clear Browsing Data > All Time > Clear All Data.’
SOLUTION 2: UPDATE YOUR WEB BROWSER—
In the same manner, you can navigate from “Browser’s menu > help > about” to update your web browser with the latest version and let it function properly when you use it to access your ATT email account.
SOLUTION 3: RESET YOUR BROWSER’S SETTINGS—
You can also reset settings of your preferred web browser via ‘Browser’s Settings > Advanced Tab > Reset and Clean up Button.’
SOLUTION 4: ENABLE JAVASCRIPT, ADOBE FLASH PLAYER AND COOKIES FOR WEB BROWSER—
Similarly, you can also make sure that your web browser application is enabled for cookies and updated JavaScript that you can check by navigating through the browser’s settings. And, at the same time, you should also enable the Adobe Flash Player plug-in for uploading files to avoid encountering AT&T email attachment error.
Part 5: Solutions to Fix Problems of Login Related Issues
Quite obviously, if you are not able to access your AT&T email account then, you’ve encountered nothing but the ‘Att.net email login issues’ that arise due to various reasons. However, no matter what, here are the solutions to fix the respective cause behind AT&T login related issues:
SOLUTION 1: CHECK YOUR LOGIN CREDENTIALS AND RE-LOGIN—
Entering the wrong or incorrect login credentials of your AT&T email account can obviously lead you to experience login-related issues with the same. Therefore, you’ve to verify the login credentials in the following manner:
- Cross-check your ‘ATT Email ID’ to ensure that you’ve used the correct ATT.net email domain suffix.
- Similarly, check your ‘ATT Email Password’ by selecting the ‘Show Password’ option which is available in the ‘Password text-field’ only.
Now, attempt to re-login in your AT&T email account while adhering to these following guidelines:
- Carefully use both the ‘NUM Lock and CAPS Lock’ keys when entering your account password as ‘Passwords are case-sensitive.’
- Avoid copy-pasting your password because in doing so, some extra character at the beginning or at the end of your actual password will also be copied.
- Disable ‘Auto-Fill Password’ option and instead manually type it because the auto-fill settings might enter the old password of your account instead of the recent one.
SOLUTION 2: LOG OUT OF DIFFERENT/MULTIPLE LOGGED-IN LOCATIONS—
Next, if you’re already logged in to your AT&T email account from some other place or from some other device then, this can also create an issue while login. So, in this case, what you should do is log out from all the different/multiple locations by clicking the ‘Sign-out from all other devices’ option only on the official AT&T Mail Sign-in Page URL while attempting to login to your AT&T email account.
SOLUTION 3: RESET YOUR AT&T EMAIL ACCOUNT PASSWORD—
Another most probable reason behind encountering AT&T login issues can be a hacked or compromised AT&T account. If you’re wondering how to recognize a hacked account then, following are the signs of a hacked AT&T email account:
- Receiving unusual emails from your own ATT email address.
- Missing your important ATT emails.
- A changed display name of your ATT account &
- A lot of spam emails in your sent folder.
While reading these listed signs, if you realize that your account got hacked then, execute these following immediately for resetting your ATT email account:
Step 1: To begin the password reset process of your ATT email account, open your preferred web browser on your respective device.
Step 2: There, in its URL search address bar, paste this ‘http://www.att.net’ link and hit the ‘Enter’ button to navigate onto the ‘ATT Yahoo’ official website homepage.
Step 3: On reaching there, locate either the ‘Sign-in’ or ‘Mail’ option and click on the same.
Step 4: This command will direct you onto the official sign-in page of ATT email service.
Step 5: There, what you have to do is first enter your ATT account’s email address in the required ‘User ID’ text field.
Step 6: Next, do not write anything in the ‘Password’ text field. Basically, you have to skip the same and instead click on the ‘Forgot Password?’ link which is underneath the same.
Step 7: In doing so, you’ll reach onto the ‘ATT Password Recovery Methods Page’ and being there; you’ll be provided with the following recovery methods by ATT—
- Answer your Security Question
- Receive a Code via SMS on Registered Phone Number
- Receive a Code via email on Secondary Email Address
- Get a Temporary Password for AT&T Account
Step 8: From the given recovery options, you can choose any to follow the on-screen instructions to receive ‘A verification code’ that further redirects you onto the ‘AT&T password reset page.’
Step 9: There, all you have to do is decide and enter a new password for your ATT email account. The same you’ve entered again for confirmation.
Now, you can use this recently created new password as your current login credential for successfully accessing your ATT email account back.
SOLUTION 4: RECOVER YOUR AT&T EMAIL ACCOUNT’S USER ID—
Like you have recovered your ATT email account by resetting its password, you can also recover the ‘User ID’ of your ATT email account in case you no longer remember it. It’s because, until and unless you won’t enter your correct User ID, you find yourself unable to access your ATT account. So, here’s how you can recover your ATT email account User ID:
Step 1: Visit the ‘AT&T login page’ from the regular-used web browser of your device.
Step 2: There, click on the ‘Forgot User ID’ link.
Step 3: This will take you on the subsequent screen and there, all you have to do is provide a secondary email as a platform to receive an email from ATT server, containing your ATT email account’s forgotten User ID.
Part 6: Solutions to Fix Problems Related to Email Clients or Apps Issues of Your Respective Device
If you’re encountering the AT&T email account problem of not working on the email client or app of your respective device then, try these following solutions:
SOLUTION 1: DISABLE SECURITY PROGRAMS—
You should disable all the available security apps, settings and programs like ‘antivirus, add-ons, media players, firewall, VPN software, plugins, extensions, proxies, and so on’ of your respective computer or mobile device on which you usually access your AT&T email account. It’s because they sometimes conflict with the Att.net mail server of your email account and stop it from functioning properly. Therefore, disabling all such programs and software from your respective device is considered as a recommended solution to help you resolve the encountered ATT.net issues.
SOLUTION 2: UPDATE YOUR MOBILE AND/OR COMPUTER DEVICE—
Keeping your respective device up-to-date and doing so might prove to be a very effective solution in optimizing the performance of your respective device’s email client or Mail app that you have been using to access your AT&T email account and help you get rid of the encountered issue.
SOLUTION 3: RE-INSTALL THE EMAIL CLIENT PROGRAM OR USE THE OFFICIAL MAIL APP—
In addition to the same, you should also consider either re-installing the respective email client program like MS Outlook, AirMail, Gmail, Mailbird, and Thunderbird on your device, or you can simply download the official ‘Yahoo or ATT Mail App’ from the Microsoft, Google Play or App store.
SOLUTION 4: REMOVE YOUR AT&T ACCOUNT FROM EMAIL CLIENT AND CONFIGURE AGAIN—
If these solutions are not enough in helping you resolve the AT&T email account problems then, instead of further wondering about ‘What happened to my ATT.net email account?’ What you should do is consider removing your AT&T email account from your respective computer or mobile device and then, again configure it properly with utmost care. For help, you can consider visiting–
A Guide to Set-up and Configure ATT Email on MS Outlook’s All Versions.
Learn the Setup Process to Add AT&T Email on iPhone.
Bottom Line
That’s all! Hope this comprehensive guide will help you completely get rid of AT&T email account problems of any sort of nature.
